HealthTech is a SaaS electronic health record (EHR) platform. It has received recognition for its user-friendly design, strong functionality, good customer service, and adaptability as a full mobile communication solution.
A good mobile solution was a core requirement. It lets users reach services, data, and support directly from their phones. With these features in place, the platform gives users a better experience, higher engagement, and a more personal user journey.
The client needed a platform for smooth communication, information transfer, appointment scheduling, and healthcare news between doctors and patients. The application had to work as an intelligent personal assistant. The platform covers seven requirements.
Our team held regular internal meetings to handle the client’s requirements. We reviewed our products and services often and incorporated current technology. We followed six steps to choose the right technology for this project.
We used the following technologies for the project.
From the start of the project, we held internal daily meetings to streamline daily work reports.
Every two weeks, the client-side team and our team met for a review session to show deliverables and gather feedback.
Setting up a dedicated development team for a client follows several key steps. These are the same steps we use whenever we form a delivery team.
Requirements Analysis
We study the client’s business goals, project scope, preferred tech stack, timeline, and budget.
Team Structure
The team can include software developers, QA specialists, UX and UI designers, project managers, and other roles.
Collaboration Tools
We used project management applications, online discussion boards, and video conferencing to keep communication simple.
Agile Methods
We used an agile approach such as Scrum or Kanban for continuous improvement and frequent feedback.
Project Management
We defined the scope, set goals, built a project plan, managed risks, set a timeline, and tracked progress, so the product was delivered on time and on budget.
Periodic Reporting
Regular reports kept the project transparent and consistent.
Ongoing Improvement
We review team performance regularly, find areas to improve, and take corrective action.
Healthcare platforms serve both clinicians and patients, so the design has to work for everyone. Here is how we approach them.
Design for Non-Technical Users: We bring feedback from users with limited IT skills into the design.
Real-Time Communication: We use SignalR and Agora for live data, video calls, and audio calls.
Multi-Tenant SaaS Design: We apply tenancy models across the database, server, and client code.
AI Assistance: We use LUIS AI so the app can act as an intelligent personal assistant.
Agile Delivery: Agile work allows quick changes, so the client can improve its technical capability sooner.
